What to Do When FaceTime Calls Keep Dropping: Solutions


Michael Collins

Are you tired of FaceTime calls dropping repeatedly? It’s frustrating when you’re in the middle of an important conversation, and suddenly the call ends abruptly. But don’t worry, there are several steps you can take to fix this issue and ensure a smooth FaceTime experience.

Step by Step Tutorial: Fixing Dropped FaceTime Calls

Before we dive into the steps, it’s important to understand that dropped calls can be caused by various issues, including poor internet connection, outdated software, or even a glitch in your device. By following these steps, you’ll be able to pinpoint the cause and find a solution.

Step 1: Check Your Internet Connection

Make sure you have a strong and stable internet connection.

A weak or unstable internet connection is one of the most common causes of dropped FaceTime calls. If you’re using Wi-Fi, try moving closer to the router or resetting your Wi-Fi network. If you’re using cellular data, ensure you have good signal strength.

Step 2: Update Your Device’s Software

Ensure your device’s operating system is up to date.

Sometimes, outdated software can cause compatibility issues with apps like FaceTime. Check for any available software updates in your device’s settings and install them.

Step 3: Restart Your Device

Reboot your device to clear any temporary glitches.

Occasionally, simply restarting your device can resolve the issue. This action closes all running apps and gives your device a fresh start, potentially fixing any minor bugs affecting FaceTime.

Step 4: Check for FaceTime Restrictions

Make sure FaceTime is not restricted in your device’s settings.

There could be restrictions set on your device that are preventing FaceTime calls from functioning correctly. Go to your settings and ensure that FaceTime is allowed and not limited by any parental controls or screen time restrictions.

Step 5: Contact Apple Support

If all else fails, reach out to Apple Support for further assistance.

If you’ve tried all the above steps and your calls are still dropping, it might be time to get some professional help. Contact Apple Support for guidance on how to fix the issue.

After completing these actions, your FaceTime calls should be more stable, and you shouldn’t experience as many dropped calls. If the problem persists, it could be an issue with your device itself, in which case professional help might be necessary.

Tips for Avoiding Dropped FaceTime Calls

Here are some additional tips to prevent FaceTime calls from dropping:

  • Use a wired internet connection if possible for a more stable connection.
  • Close other apps running in the background to free up your device’s resources.
  • Avoid moving around too much during the call, as movement can affect your signal strength.
  • Keep your device cool as overheating can impact its performance.
  • Regularly clear your device’s cache to maintain its efficiency.

Frequently Asked Questions

Why do my FaceTime calls keep dropping even with a good internet connection?

It could be due to software issues, device glitches, or even temporary FaceTime server problems.

Can using a VPN affect my FaceTime call quality?

Yes, a VPN can slow down your internet connection, which might lead to dropped calls.

Will updating my device delete my data?

No, updating your device should not delete any personal data, but it’s always a good idea to back up your device before performing an update.

Can I still use FaceTime if I have restricted screen time?

You might need to adjust your screen time settings to allow FaceTime calls during restricted periods.

Should I use Wi-Fi or cellular data for FaceTime calls?

Wi-Fi generally offers a more stable connection, but if it’s not available, cellular data can work as long as you have a strong signal.


  1. Check internet connection
  2. Update software
  3. Restart device
  4. Check restrictions
  5. Contact Apple Support


Dealing with dropped FaceTime calls can be annoying, but by following the steps outlined in this article, you should be able to resolve the issue and enjoy uninterrupted conversations. Remember, a strong internet connection and updated software are key to a smooth FaceTime experience. If problems persist, don’t hesitate to contact Apple Support for further assistance. Keep in mind the additional tips provided to enhance your call quality and reduce the chances of future disruptions. Happy chatting!