You manage your Windows Hello PIN from Settings > Accounts > Sign-in options. A Windows PIN is a device sign-in method and is not the same thing as your Microsoft account password. Whether Windows lets you remove it depends on your account, sign-in settings, device configuration, and organization policies.
Check Your Sign-In Options
- Open Settings.
- Select Accounts.
- Select Sign-in options.
- Expand PIN (Windows Hello).
- Review the available PIN controls.
If a Remove Option Is Available
Use the removal option Windows provides and follow the identity-verification prompts. Before removing the PIN, make sure you know another valid way to sign in to the account.
Why the Remove Option Can Be Unavailable
Windows can be configured to allow only Windows Hello sign-in for Microsoft accounts on the device. When passwordless or Windows Hello-only sign-in is enabled, Windows may not offer a normal password sign-in path. Work or school policies can also control which sign-in methods are required.
A PIN Is Not Your Microsoft Account Password
Microsoft describes the Windows Hello PIN as different from your Microsoft account password. Changing or resetting one does not automatically change the other. If your real problem is a forgotten PIN, use the PIN reset options instead of removing Windows Hello solely to work around the issue.
Should You Remove the PIN?
Windows Hello is designed to provide a convenient, device-bound sign-in method. Removing it can reduce your available sign-in choices and may push you back toward password use. Only remove the PIN when that matches your security and account needs.
Summary
Go to Settings > Accounts > Sign-in options > PIN (Windows Hello) and use the controls Windows makes available. If removal is unavailable, check Windows Hello-only/passwordless settings and organization policies rather than assuming the PC is malfunctioning.