How to Call an Extension on iPhone 13: A Step-by-Step Guide


Michael Collins

Calling an extension on an iPhone 13 is a simple process that involves dialing the main number and then the extension number once the call connects. The process is similar to making a regular phone call, but with an extra step to reach a specific department or person within an organization. This quick overview will help you understand the basics of how to call an extension on your iPhone 13.

Step by Step Tutorial: How to Call an Extension on iPhone 13

Before we dive into the steps, let’s understand what we’re trying to achieve. By following these instructions, you’ll be able to reach a specific extension number when calling a business or organization from your iPhone 13.

Step 1: Dial the Main Number

Dial the main phone number of the business or organization you wish to contact.

When calling an extension, you always start by dialing the main number, much like you would when making a regular phone call. Make sure you have the correct number and that you’re calling during the organization’s operating hours.

Step 2: Wait for the Prompt

Listen to the automated menu or wait for the prompt to dial the extension.

After the call connects, you might hear an automated menu offering you different options, or you might be prompted to enter the extension number immediately. Pay close attention to the instructions so you know when to dial the extension.

Step 3: Enter the Extension Number

Enter the extension number when prompted.

Once you’re prompted to enter the extension, do so using the keypad on your iPhone 13. It’s important to enter the extension number accurately and promptly to ensure you’re connected to the right person or department.

Step 4: Confirm the Extension (if necessary)

Some systems may ask you to confirm the extension by pressing another key, such as # or *.

Not all systems will ask for confirmation, but if the one you’re calling does, follow the instructions carefully. Pressing the wrong key may disconnect the call or take you back to the main menu.

Step 5: Wait to be Connected

After entering the extension, wait to be connected to the appropriate party.

Patience is key here. It may take a few moments for the system to connect you to the correct extension. Don’t hang up too soon, or you’ll have to start the process over again.

After completing the steps to call an extension on your iPhone 13, you should be successfully connected to the desired party. If for some reason the call fails or you’re not connected, simply hang up and try again, making sure to follow each step carefully.

Tips for Calling an Extension on iPhone 13

  • Ensure you have the correct main number and extension before you make the call.
  • Be prepared to navigate automated menus, which might require pressing additional keys to reach the extension.
  • If you’re frequently calling the same extension, save the number as a contact with a pause and the extension in your iPhone 13 for quicker dialing next time.
  • If the system isn’t accepting your extension entry, try waiting for a moment after the call connects before entering the number.
  • Always double-check the extension number after entering it, especially if the system asks for confirmation.

Frequently Asked Questions

What if the call goes to voicemail?

If the call goes to voicemail, you can leave a message or hang up and try calling again later.

Can I save an extension number in my contacts?

Yes, you can save an extension number in your contacts by adding a comma (,) or a semicolon (;) after the main number, followed by the extension.

What should I do if I keep getting disconnected?

If you keep getting disconnected, double-check the numbers you’re dialing and make sure you’re following the system’s prompts correctly. If the issue persists, try calling at a different time or contact the organization through another method.

Is it possible to skip the automated menu and dial the extension directly?

Some systems allow you to bypass the menu by entering the extension number as soon as the call connects, but this varies by organization.

Can I call an extension from a landline using the same steps?

Yes, the steps to call an extension are generally the same for both mobile phones and landlines.


  1. Dial the main number.
  2. Wait for the prompt.
  3. Enter the extension number.
  4. Confirm the extension if necessary.
  5. Wait to be connected.


Calling an extension on your iPhone 13 is a piece of cake once you get the hang of it. Whether you’re trying to reach customer service, tech support, or a specific department within a company, following the outlined steps will get you connected in no time. Remember to listen carefully to any automated prompts and enter the extension number accurately. With the added tips and answers to common questions, you should feel confident in making these calls. So go ahead, give it a try the next time you need to call an extension on your iPhone 13 – you’ve got this!