If your AirPods keep cutting out, start by checking whether the problem follows the AirPods or only happens with one phone, tablet, or computer. Connection dropouts can come from low battery, Bluetooth interference, software problems, automatic device switching, or a hardware issue with one earbud.
1. Charge the AirPods and Case
Put both AirPods in the case and make sure the case has power. A very low battery can make troubleshooting less reliable.
2. Test the AirPods with Another Device
Connect the AirPods to another compatible device and play audio for several minutes. If the cutting out happens only on one device, focus on that device’s Bluetooth, network, and software settings.
3. Reduce Wireless Interference
Move closer to the source device and away from crowded wireless equipment. Bluetooth shares the 2.4 GHz spectrum with many Wi-Fi devices and appliances, so heavy interference can contribute to dropouts.
4. Reconnect the AirPods
- Open the Bluetooth settings on the source device.
- Forget or remove the AirPods.
- Put the AirPods back in the case.
- Pair them again.
5. Restart or Reset the AirPods
Apple’s current AirPods support guidance recommends restarting or resetting AirPods when they will not connect properly. The exact reset procedure differs by AirPods model, so use the instructions for your specific model rather than assuming every case has the same setup button.
6. Update the Source Device
Install current iOS, iPadOS, macOS, or other operating-system updates. AirPods firmware updates are delivered automatically while the AirPods are charging and within Bluetooth range of an internet-connected Apple device.
7. Check Automatic Switching
If you use the same AirPods with multiple Apple devices, automatic switching can make audio move between devices. If the dropouts happen when another nearby Apple device becomes active, review the AirPods connection settings on those devices.
8. Test Each AirPod Separately
Use one AirPod at a time. If only one side repeatedly cuts out, clean the AirPods and charging contacts and check whether that earbud is charging normally. A persistent one-sided problem may indicate a hardware issue.
When to Contact Apple
If the AirPods cut out on multiple devices after re-pairing, updating, and resetting them, the problem may be hardware-related. Apple Support can help check service options and coverage.
Summary
When AirPods keep cutting out, charge them, test another device, reduce interference, re-pair them, update your devices, and reset the AirPods if needed. Testing each AirPod separately can help identify a one-sided hardware problem.